Before first use charge the keyboard for 4-6 hours before trying to connect and pair it with the device.
Believe it or not, that simple step solves 90% of problems with the keyboard :)
OPTION 1: It's about the pairing
If you have a problem with pairing the device, it's already connected but it seems like it's not working, the keys are not working or one of them snapped off - please download the attached manual. We have compiled summarized solutions to those problems.
OPTION 2: It's about the language
If you use different language than US English it is possible that your keyboard is set to another layout (QWERTZ for German language, AZERTY for French language, etc).
You will need to check language settings of your keyboard (called input method) and switch them if necessary. Please click below to download the correct manual.
If you weren't able to find the solution to your problem in the manual, or it didn't work out - please contact us and we'll resolve your issue